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What is an IVA.com recommended firm: |
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IVA.com
Recommended Firms have passed our extensive quality control
program
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<-- This star indicates that the firm is an
IVA.com Recommended Firm |
To qualify to become an IVA.com recommended firm:
1) Firm has signed the IVA.com standards document which
underlines their commitment to customer service and good advice.
This document was drafted by IVA.com after extensive
consultation with clients and industry professionals, it covers:
-Clear and impartial advice for people in debt
-Investigation of Clients Circumstances through documentary
evidence
-Fees and Charges
-Appropriate Marketing and Advertising
-Appropriately Trained Staff
-IVAcom Standards Document
2) Firm has complied with
the IVA.com complaints procedure
-Firm has agreed to look into any complaint that IVA.com
brings to their attention with the utmost urgency.
-Firm has agreed to respond to complaints of any IVA.com users
within 2 working days.
3) Firm have consistently
received good feedback from their clients
-The firm has demonstrated good customer feedback through
IVA.com submitted reviews from their clients
To find the right IVA firm for you, try our
IVA Firm
Comparison Tool. |
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