Review from Tony B (1360 views)

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Review of: IVA Advice Company
Review date: 28 July 2008
Insolvency Practitioner who handled case: Melanie Giles
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 1 days
Weeks to IVA proposal after decision made: 7 weeks
Weeks to IVA accepted/rejected after decision made: 13 weeks
 
IVA Company Ratings
Their debt solutions expertise: 10 out of 10
Their customer service: 10 out of 10
Their speed of response: 10 out of 10
Overall Company Rating: 10 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 10 out of 10
Overall Insolvency Practitioner Rating: 10 out of 10
 
My circumstances:
I am a proffesional person, with a combined unsecured debt of £19000 living in rental accomodation.
My interaction with the company:
I first called them and spoke to Tina Shortland who supprised me no end, She really new what she was doing, so professional ,reasuring and supportive.after that had phone calls and always replied to my emails.posted them everthing they asked for that simple.
Why I gave the ratings I did:
10 out of 10 all the way, Why?? Tina , Angela , Melanie, all very positive,efficient,caring people.
One thing they did - which really impressed me:
Always kept me up to date great communication by phone and email ,I never had to chase them.
One thing they did - which I felt could be improved:
I cant thing of one thing that they could have improved on 
Other points
IVA accepted!!!!!!!!!!!!!!!!!

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Reviewer quotes

  • IVA Advice Company
Everything
Review from Chris, 20-Mar-2011
The communication was outstanding, I was continually updated and if I had a question they were alway...
Review from wiganwire, 31-Aug-2012
they were all willing to listen and understanding. not judgeing me because of the debt i was in.
Review from lee baines, 08-May-2008
They did not judge.
Review from Top Cat, 17-Dec-2009
Listened to my problems and helped me make the right decision
Review from carlos, 27-Feb-2009

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  • Very poor company customer service wise, I also have ended up with them after my account was transfe...
  • I agree with a lot of what has been said. Very poor customer service. In fact they ignore any corr...
  • Dear MRS 12, I'm concerned to read your comments on your time with Freeman Jones. Clearly this is no...
  • I am currently in an IVA where Greg Mullarkey is the IP - I find him very rude and unapproachable. ...
  • Sounds like it could of been written by a member of their staff

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  • IVA.com is rated 3.9 on a scale of 5 based on on reviewcentre.com.
    Latest review:
    A useful site that is free to use and full of useful... - by , 01/03/2008
    5/ 5stars
    Good Points
    Very informative with lots of useful information. A lot of reviews on firms that really help understand their customer service and ability. The reviews appear to be genuine as they offer interesting insights. Didn't really use the the map but looks impressive!
    Bad Points
    The site is a bit cluttered and sometimes hard to navigate around.
    General Comments
    A useful site that is free to use and full of useful information about IVAs. If you are thinking of doing an IVA then this is a must use site.