Review from John jk (1390 views)

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Review of: IVA Advice Company
Review date: 26 July 2008
Insolvency Practitioner who handled case: Melanie Giles
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 1 days
Weeks to IVA proposal after decision made: 7 weeks
Weeks to IVA accepted/rejected after decision made: 11 weeks
 
IVA Company Ratings
Their debt solutions expertise: 10 out of 10
Their customer service: 10 out of 10
Their speed of response: 8 out of 10
Overall Company Rating: 10 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 6 out of 10
Overall Insolvency Practitioner Rating: 6 out of 10
 
My circumstances:
We are a couple living in oxfordshire, We had joint debts over 100k...Credit cards and loans<br> We own our own house 25k equity. We ended up unable to keep up with our credit card payments and paid this card with that card and this with that etc etc<br>
My interaction with the company:
We Emailed Melanie Giles / IVA advise bureau on a sunday evening and we had a call from them by 08.30 on the monday morning, We told them that we wanted some help and advise on our debt problem and we were advised of various debt solutions and choose to try and get iva approval, We were sent the paperwork and had it all sent back to them by return. There sevice is top notch and they are very helpful from start to finish
Why I gave the ratings I did:
We found the IVA ADVICE BUREAU to be very friendly, helpful and very imformative,They give there customers more of a personal service,and they seem to actually care about there customers RATHER than them selfs which is not what a lot of companys do this day in age ? They want what is best for us... the customer !!
One thing they did - which really impressed me:
Overall they impressed us with the whole IVA from start to finish
One thing they did - which I felt could be improved:
To be honest... I cant think of anything that needs to be improved ! 
Other points
We have just had our IVA approved thanks to Melanie Giles and her team, We now look forward to getting the next few years out of the way, And look forward to being debt free,

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Reviewer quotes

  • IVA Advice Company
I think that Melanie Giles never sleeps - her dedication on the IVA forum and to responding to her c...
Review from fifilebonbon, 26-Feb-2009
It was how quick it all took and how easty it was for me to get this all sorted once and for all.
Review from Stephen, 10-Nov-2010
Communication, in simple to understand terms
Review from L Norbury, 18-Mar-2008
Everything was excellent - one thing that I remember, was that on one particular occasion a meeting...
Review from breatheasy, 24-Feb-2009
In between me first contacting them and them drawing up our proposal, we recieved a court claim form...
Review from dlovesg, 28-Feb-2013

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