Review from Teresa & Colin (1084 views)
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|Review of: Guardian (Formerly Grosvenor Ptrs)|
|Review date: 29 June 2008|
|Insolvency Practitioner who handled case: Mark Philip Bassford|
|I proceeded as far along as: Accepted IVA|
|The solution I opted for in the end: IVA|
|Speed of response|
|No of days to make a decision after I spoke to IVA company: 1 days|
|Weeks to IVA proposal after decision made: 3 weeks|
|Weeks to IVA accepted/rejected after decision made: 9 weeks|
|IVA Company Ratings|
|Their debt solutions expertise:||10 out of 10|
|Their customer service:||10 out of 10|
|Their speed of response:||10 out of 10|
|Overall Company Rating:||10 out of 10|
|Insolvency Practitioner Ratings|
|The quality of IVA proposal:||10 out of 10|
|Overall Insolvency Practitioner Rating:||10 out of 10|
|We are a married couple living in kent. We had 60k of debt with no assets|
|My interaction with the company:|
|We contacted IVA.COM who passed our case to grosvenor partners who called me back the next day.We had a telephone interview with Mark who was totally professional,honest& non judgemental. Most of our interaction has been with Camilla who has been brilliant and has put our minds at rest on many occasions|
|Why I gave the ratings I did:|
|Cannot fault them. They have always answered any worries or queries quickly, were totally non judgemental and very friendly.Camilla has been fantastic and is a huge credit to the company.|
|One thing they did - which really impressed me:|
|just being there when we needed any advice or queries and treating us like humans beings|
|One thing they did - which I felt could be improved:|
|our IVA has been appoved at 32p in the pound. Wish we had asked for help sooner instead of burying our heads in the sand and letting our situation get so out of control.You learn from your mistakes and we will never<br> let us get into this situation again and never be afraid to ask for help.|
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- Guardian (Formerly Grosvenor Ptrs)
The service I have received has to be classed as outstanding. I cannot remember how many emails I se...
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they provided me with professional advise and took the hastle out of the iva proceedure
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