Review from cathy (1028 views)
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|Review of: Guardian (Formerly Grosvenor Ptrs)|
|Review date: 10 April 2008|
|Insolvency Practitioner who handled case: Mark Philip Bassford|
|I proceeded as far along as: Accepted IVA|
|The solution I opted for in the end: IVA|
|Speed of response|
|No of days to make a decision after I spoke to IVA company: 7 days|
|Weeks to IVA proposal after decision made: 4 weeks|
|Weeks to IVA accepted/rejected after decision made: 6 weeks|
|IVA Company Ratings|
|Their debt solutions expertise:||8 out of 10|
|Their customer service:||10 out of 10|
|Their speed of response:||10 out of 10|
|Overall Company Rating:||10 out of 10|
|Insolvency Practitioner Ratings|
|The quality of IVA proposal:||8 out of 10|
|Overall Insolvency Practitioner Rating:||8 out of 10|
|After moving South from the North to be with my family I got into 37k debt even though I have a good job. The IVA was a solution that I tried to avoid but with my age and not enough equity it was unavoidable at this stage.|
|My interaction with the company:|
|The first meeting was daunting but Mark was very honest and answered all my questions. The support from Fariba afterwards was excellent and nothing was too much trouble for her.|
|Why I gave the ratings I did:|
|I am not an expert on the matter and scored them in accordance to their customer service, knowledge and support.|
|One thing they did - which really impressed me:|
|Customer service and skills in communication in a situation that is very delicate for some.|
|One thing they did - which I felt could be improved:|
|I have learnt the hard way and that credit is too easy. I did not have a credit card until I moved to the south and I was fifty years of age. To keep up in my environment I seemed to have lost my perception of debt.|
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- Guardian (Formerly Grosvenor Ptrs)
They obtained the approval of the creditors to payment of my private medical insurance, which I cons...
Review from APW, 09-Jun-2007
achieved our iva.
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Fariba was highly professional, very quick to respond to any queries and concerns, and reassuring at...
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Heves, seemed to have worked hard when negioating with the creditors at the meeting.
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