Review from J Butler (1310 views)
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|Review of: Debt Free Direct|
|Review date: 16 February 2008|
|Insolvency Practitioner who handled case: Not Known|
|I proceeded as far along as: Failed IVA|
|The solution I opted for in the end: IVA|
|Speed of response|
|No of days to make a decision after I spoke to IVA company: 7 days|
|Weeks to IVA proposal after decision made: 2 weeks|
|Weeks to IVA accepted/rejected after decision made: 4 weeks|
|IVA Company Ratings|
|Their debt solutions expertise:||5 out of 10|
|Their customer service:||3 out of 10|
|Their speed of response:||1 out of 10|
|Overall Company Rating:||4 out of 10|
|Insolvency Practitioner Ratings|
|The quality of IVA proposal:||5 out of 10|
|Overall Insolvency Practitioner Rating:||3 out of 10|
|I am a mother of 2 & wife with a debt of 80k my house is worth 125k but morgage is 117k was only able to pay 259.00 into IVA<br> <br> IVA.com reports: Debt Free Direct has contacted this individual via Iva.com to discuss their comments. Debt Free Direct have advised that they have made significant improvements to their customer service to ensure that their clients receive the highest level of service. More recent customer reviews of their service can be found on their website www.debtfreedirect.co.uk/reviews/. <br> <br>|
|My interaction with the company:|
|i found they helpful but if i wanted to find some thing out i had to call them, i had to chase then up on details of my IVA. My IVA did fail as NR would not agree & they had 38% of votes|
|Why I gave the ratings I did:|
|I would give them 5 out of 10 as i dont feel they put my case forward propaly & never at any stage did i speak to my IP|
|One thing they did - which really impressed me:|
|One thing they did - which I felt could be improved:|
|I am still in 80k debt having to look into a DMP which will take me 28 yrs to pay of my debt or go bankrupt & loose my house <br> <br>|
Community Comments of this review
|4 out of 5||4 out of 5||10 October 2009|
|Comment: I am employed by Debt Free Direct. We try to update our clients every few days on the progress of their IVA, while we are setting it up. As the creditors voting criteria can change over time, it may be worth considering attempting another IVA, and contacting Northern Rock to see if they will accept an IVA now. By the sounds of it, a DMP is going to take a very long time for you to repay your debts.|
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