Review from Samantha Peel (1754 views)

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Review of: Freeman Jones
Review date: 01 August 2012
Insolvency Practitioner who handled case: Melissa Collier
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 4 days
Weeks to IVA proposal after decision made: 2 weeks
Weeks to IVA accepted/rejected after decision made: 6 weeks
 
IVA Company Ratings
Their debt solutions expertise: 1 out of 10
Their customer service: 1 out of 10
Their speed of response: 1 out of 10
Overall Company Rating: 4 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 1 out of 10
Overall Insolvency Practitioner Rating: 1 out of 10
 
My circumstances:
I am a teacher, who took out an IVA to help pay back my £25000 of expenses. I have paid my IVA for the last 5 years, in full and without any disruptions. Due to successfully paying for the 5 years, I didnt send off paper work for reviewing. So now I still owe Freeman Jones £7000 in outstanding money, as my wages raised since the start of my contract with this company. Due to this situation Freeman Jones are not supporting, as I am unable to pay back the amount that they expect me to pay. This has caused me no other option than to state that I am bankrupt.
My interaction with the company:
i have called and paid regularly, with limited information from them on the importants of the reviews. To no have no support and them just wanting more and more money from me, causing me to not have any money to enjoy life.
Why I gave the ratings I did:
I am unsatisfied with the service and support I have recieved from this company, even after going through complaint processdures
One thing they did - which really impressed me:
The orginal help and shown understanding at the beginnins of the contract to falsely show that they are helpful.
One thing they did - which I felt could be improved:
Improve customer support and explaining the importance of reviews. 
Other points
My current circumstance that I will start going through bankurpcy and I have paid off £13000 of my delts.

Community Comments of this review

Quality? Genuine? Date
3 out of 5 3 out of 5 03 August 2012
Comment: Payments to your IVA are based on affordability, in a change in circumstance payments may need to go up or down. The Supervisor of your IVA has a duty to act fairly between you and your creditors. Reviews throughout your IVA are essential for successful completion. The importance of reviews are reiterated during the arrangement in writing and verbally. For IVAs to end successfully we need the full co-operation of all parties involved.SJ
 

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Reviewer quotes

  • Freeman Jones
Nothing much
Review from Claire03, 08-Jul-2011
At first, I had no issues
Review from Katy Boyes, 26-Mar-2013
Handling of the Creditors meeting.
Review from Martin , 25-Jun-2009
I felt isolated that it was only me with the dept problem once speaking to them they were so sympath...
Review from Alan Farr, 30-Jan-2007
My first relationship manager was good and explained most things in a way we could understand. But h...
Review from MRS 12, 03-May-2013

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Last 5 comments(for Reviews)

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  • Very poor company customer service wise, I also have ended up with them after my account was transfe...
  • I agree with a lot of what has been said. Very poor customer service. In fact they ignore any corr...
  • Dear MRS 12, I'm concerned to read your comments on your time with Freeman Jones. Clearly this is no...
  • I am currently in an IVA where Greg Mullarkey is the IP - I find him very rude and unapproachable. ...
  • Sounds like it could of been written by a member of their staff

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