Review from Paul Harper (242 views)

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Review of: Bridgestones
Review date: 29 June 2012
Insolvency Practitioner who handled case: Steven Cook
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 2 days
Weeks to IVA proposal after decision made: 1 weeks
Weeks to IVA accepted/rejected after decision made: 4 weeks
 
IVA Company Ratings
Their debt solutions expertise: 8 out of 10
Their customer service: 9 out of 10
Their speed of response: 9 out of 10
Overall Company Rating: 9 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 8 out of 10
Overall Insolvency Practitioner Rating: 9 out of 10
 
My circumstances:
I am a Stock Auditor earning about 10.5K and had £100K of debt.
My interaction with the company:
Bridgestones got in touch with me after initially dealing with Vincent Bond. We went through a I&E form and took all my factors in to consideration. I was at the time on a DMP paying £249 per month but I was struggling with this payment. I was very pleased when Bridgestones put forward an IVA at a more affordable price for me. I found Steven Cook very friendly to deal with as well as very professional and always answered my questions in a fast and positive manner.
Why I gave the ratings I did:
I rated them 9 out of 10 because of their friendly and professional manner.
One thing they did - which really impressed me:
They took on my case when many companies wouldnt.
One thing they did - which I felt could be improved:
 
Other points
I have just paid my first installment of a 60 month IVA. My dividend was 4p/£ and so have had a massive chunk of my debt written off after completion.

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Reviewer quotes

  • Bridgestones
If the person responsible was not available when I phoned they would always ring back within a very ...
Review from D & J, 19-Nov-2007
Communication
Review from AF, 22-Feb-2012
well i suppose the fact that they request you to send all sorts of documentation like bank statement...
Review from D.Dykes, 25-Jan-2012
in a word contact they were always there from start to finish many thanks to ruth.
Review from ivor, 11-Nov-2008
Comunication was fantastic .Ruth kept me up to date of everything i needed to know via email or phon...
Review from nelly, 08-Aug-2011

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  • Very poor company customer service wise, I also have ended up with them after my account was transfe...
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