Review from Nadia Wilson (249 views)
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|Review of: ClearDebt|
|Review date: 17 June 2012|
|Insolvency Practitioner who handled case: Not Known|
|I proceeded as far along as: Accepted IVA|
|The solution I opted for in the end: IVA|
|Speed of response|
|No of days to make a decision after I spoke to IVA company: 14 days|
|Weeks to IVA proposal after decision made: 3 weeks|
|Weeks to IVA accepted/rejected after decision made: 6 weeks|
|IVA Company Ratings|
|Their debt solutions expertise:||6 out of 10|
|Their customer service:||9 out of 10|
|Their speed of response:||9 out of 10|
|Overall Company Rating:||8 out of 10|
|Insolvency Practitioner Ratings|
|The quality of IVA proposal:||9 out of 10|
|Overall Insolvency Practitioner Rating:||9 out of 10|
|I am a musician / music teacher living in London with Â£12K debt as a result of my studies and living costs whilst at college.|
|My interaction with the company:|
|I was passed on to clear debt by my debt management company and an IVA was recommended to me. There was some confusion over the differences between this and bankruptcy but eventually made clear that IVA best solution for me. I sent the forms back and the IVA has now been accepted|
|Why I gave the ratings I did:|
|I rated 8 out of 10 because the customer service was excellent and i had a feeling that they cared about my individual situation. They have been efficient and thorough. They are easy to contact and informed me every step of the way. The only criticism is that I was misinformed on some of the differences in criteria for the IVA compared with the bankruptcy initially.|
|One thing they did - which really impressed me:|
|Thorough attention to my individual circumstances that made me feel important rather than just another customer|
|One thing they did - which I felt could be improved:|
|Knowledge of the different debt solutions and everything surrounding them could have been more thorough|
|Approx 6K will be written off out of 12K. I will be paying Â£250 for next 8 months and Â£80 thereafter for the next five years.|
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