Review from Lee (1940 views)
|Review of: Clearstart|
|Review date: 08 January 2007|
|Insolvency Practitioner who handled case: Janet Mariette Watson|
|I proceeded as far along as: Accepted IVA|
|The solution I opted for in the end: IVA|
|Speed of response|
|No of days to make a decision after I spoke to IVA company: 2 days|
|Weeks to IVA proposal after decision made: 4 weeks|
|Weeks to IVA accepted/rejected after decision made: 7 weeks|
|IVA Company Ratings|
|Their debt solutions expertise:||7 out of 10|
|Their customer service:||8 out of 10|
|Their speed of response:||5 out of 10|
|Overall Company Rating:||7 out of 10|
|Insolvency Practitioner Ratings|
|The quality of IVA proposal:||9 out of 10|
|Overall Insolvency Practitioner Rating:||9 out of 10|
|I am unemployed due to medical reasons and live in Plymouth. I had 37k debts. I rent from the local authority and therefore have no equity to release. I do not have a car.|
|My interaction with the company:|
|After the initial consultation I was recommended for an IVA. I filled in the paperwork they sent quickly and returned it asap to avoid any delays. Once I was able to review the IVA proposal they sent to me they arranged for a courier to pickup and return it to them. No creditors voted at the creditors meeting but after some calls they managed to get a yes vote from a creditor and it was therefor accepted. They have been helpful and understanding.|
|Why I gave the ratings I did:|
|the 7 reflects the difficulty in contacting them. Half the time I was told I would get a call back regarding my query that same day but that was often not the case. Although they did eventualy return all calls.|
|One thing they did - which really impressed me:|
|Arranging for a courier pickup of the IVA proposal.|
|One thing they did - which I felt could be improved:|
|Telephone answering and call returning.|
|You have to research into every aspect of the circumstances and not take the first answer you get. I will be paying monthly contributions of £202 on the debt of 37k. Although this is low it is still prefferential to bankruptcy contributions.|
Community Comments of this review
|5 out of 5||4 out of 5||08 January 2007|
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