Review from Gemma (331 views)
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|Review of: IVA Advice Company|
|Review date: 11 November 2011|
|Insolvency Practitioner who handled case: Susan Clay|
|I proceeded as far along as: Accepted IVA|
|The solution I opted for in the end: IVA|
|Speed of response|
|No of days to make a decision after I spoke to IVA company: 14 days|
|Weeks to IVA proposal after decision made: 6 weeks|
|Weeks to IVA accepted/rejected after decision made: 8 weeks|
|IVA Company Ratings|
|Their debt solutions expertise:||8 out of 10|
|Their customer service:||9 out of 10|
|Their speed of response:||9 out of 10|
|Overall Company Rating:||9 out of 10|
|Insolvency Practitioner Ratings|
|The quality of IVA proposal:||8 out of 10|
|Overall Insolvency Practitioner Rating:||8 out of 10|
|I am a single parent with 56k of debt and a property with 7k equity.|
|My interaction with the company:|
|The IVA company were brilliant, including all the administration staff. Everything was explained well to me, everything was talked through and there was no pressure on me to make a decision if I didnt want to. I was able to telephone or email and always had a quick response to questions.|
|Why I gave the ratings I did:|
|They were sympathetic and understanding, they went through everything well and I felt that they would do the best job they could for me.|
|One thing they did - which really impressed me:|
|They really took into consideration my job, as I work shifts it was difficult to find time for phone calls etc, but the company worked around that and still had my Iva finalised in a realistic time frame. Staff were always polite and very understanding of the situation.|
|One thing they did - which I felt could be improved:|
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- IVA Advice Company
excellent telephone manner by staff and very sympathetic
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