Review from Simon127 (13066 views)

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Review of: Debtmatters
Review date: 06 January 2007
Insolvency Practitioner who handled case: Mark Prideaux
I proceeded as far along as: Failed IVA
The solution I opted for in the end: Debt Management Plan
 
Speed of response
No of days to make a decision after I spoke to IVA company: 2 days
Weeks to IVA proposal after decision made: 2 weeks
Weeks to IVA accepted/rejected after decision made: 6 weeks
 
IVA Company Ratings
Their debt solutions expertise: 6 out of 10
Their customer service: 7 out of 10
Their speed of response: 7 out of 10
Overall Company Rating: 6 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 6 out of 10
Overall Insolvency Practitioner Rating: 5 out of 10
 
My circumstances:
had 55k of debt with no equity .. had £600 disposable income available per month available to creditors
My interaction with the company:
telephone advice - very quick response <br> postal - always sent documents first class and never had to wait long
Why I gave the ratings I did:
never talked to the actual IP .. the proposal was drafted by office staff .. despite advising debtmatters several times of my cicumstances and account balances - there was several mistakes in the final IVA proposal
One thing they did - which really impressed me:
telephone support
One thing they did - which I felt could be improved:
attention to detail - it seems they are only interested in the number of people they can attract 
Other points
now setting up a DMP via CCCS who have been very helpful .. the IVA proposal failed with a 43p in the £ offer which 2 creditors rejected (AMEX and EGG)

Community Comments of this review

Quality? Genuine? Date
3 out of 5 3 out of 5 30 May 2011
Comment: They telephoned me and said they would send a pack out because they could help me I foolishly gave my bank details and they sent a pack out for me to read and sign I decided not to use them but I had foolishly given them some details including my bank, theytokk £200.00 from my account which they have told me I cant have back
 
Quality? Genuine? Date
3 out of 5 3 out of 5 30 December 2010
Comment: I made payments to them that never went to my lenders...
 
Quality? Genuine? Date
5 out of 5 3 out of 5 08 February 2010
Quality? Genuine? Date
4 out of 5 4 out of 5 12 June 2007
Comment: I have been with CCCS in the past. The expect you to live on nothing. I couldnt live on 35 a week like they expected. In the end I used inherritance to get me out of debt
 
Quality? Genuine? Date
4 out of 5 4 out of 5 30 May 2007
Quality? Genuine? Date
3 out of 5 4 out of 5 25 March 2007
Quality? Genuine? Date
4 out of 5 4 out of 5 21 February 2007
Quality? Genuine? Date
4 out of 5 3 out of 5 19 January 2007
Comment: DMP doesn't necessarily freeze interest and it seems a large amount of debt for a DMP. CCCS are funded by creditors and i found once that the guy who did phone interview very curt and did not take into consideration my personal circumstances at all was very rigid with views and had set figures for living expenses that were not good enough or workable.
 
Quality? Genuine? Date
4 out of 5 3 out of 5 15 January 2007
Quality? Genuine? Date
5 out of 5 5 out of 5 10 January 2007
Quality? Genuine? Date
4 out of 5 5 out of 5 09 January 2007
Quality? Genuine? Date
4 out of 5 4 out of 5 08 January 2007
Quality? Genuine? Date
5 out of 5 5 out of 5 07 January 2007

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Reviewer quotes

  • Debtmatters
Provided a Financial Advisor who, because I didnt know of the location he suggested to meet to discu...
Review from Lou, 13-Jan-2007
the one thing that impressed me most was that they asked for my mobile contact, and not ring my work...
Review from alan , 22-Mar-2007
took advanage without me realising it for 12months
Review from Rebecca, 15-Mar-2008
telephone advice
Review from Simon , 05-Jan-2007
Talked me through every step making sure i understood but not in a patronising way.
Review from AJC, 30-Nov-2007

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