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Review of: ClearDebt
Review date: 16 June 2011
Insolvency Practitioner who handled case: David Emanuel Merton Mond
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 6 days
Weeks to IVA proposal after decision made: 16 weeks
Weeks to IVA accepted/rejected after decision made: 18 weeks
 
IVA Company Ratings
Their debt solutions expertise: 9 out of 10
Their customer service: 8 out of 10
Their speed of response: 9 out of 10
Overall Company Rating: 9 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 6 out of 10
Overall Insolvency Practitioner Rating: 8 out of 10
 
My circumstances:
I am a lecturer living in Nottingham. I had 73K debts and a property with no equity. I have a salary of 25K/ year and I am a widower.
My interaction with the company:
I was triked into it by a phone canvaser. I have been missinformed by him and by the time I so what is going on I could not go back from my initial decision. At the time, I was with Sinergy Partners. It is ok now, with Clear Debt. I am pleased over all with the decision I made.
Why I gave the ratings I did:
The ratings were mostly for Sinergy because I was with them for 3 years. I have not been told all the truth from the beginning. I was let to believe that the initial amount of payments cannot go up or down. Clear Debt is much more open with information. I cannot just rate them because I have been with them only for the last year.
One thing they did - which really impressed me:
After 4 years of payments the insolvency advisor accepted to look into my claims that the amount I have to pay is too high and I have to live on £10/week for food. She has made the proposal for my payments to be reduced which had been accepted by my creditors.
One thing they did - which I felt could be improved:
People shoul be told the truth from the beginning, that payments could go up or down, depending on their income. 
Other points
I am in my fift year, due to finish my IVA next May. I have written off 40K. During this time I learned to live with what money I have without having to borrow. I will never accept a credit card again.

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Reviewer quotes

  • ClearDebt
the speed of the whole process was fantastic.
Review from shiny52, 25-Sep-2012
they listend to me even when i cryed they have kept me informed all the way and have made me feel va...
Review from lesley, 21-Mar-2009
speed of response and professionalis and how helpful they were. The advice they gave was really info...
Review from kazzabooben, 23-Jul-2010
The friendliness of all the staff
Review from d245774f, 21-Oct-2010
helpful recently when a member of family was in hospital & i missed a couple of payments, helped me ...
Review from homeless doggie, 08-Sep-2008

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