Review from The Harmans (597 views)

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Review of: ClearDebt
Review date: 02 June 2011
Insolvency Practitioner who handled case: David Emanuel Merton Mond
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 4 days
Weeks to IVA proposal after decision made: 2 weeks
Weeks to IVA accepted/rejected after decision made: 6 weeks
 
IVA Company Ratings
Their debt solutions expertise: 10 out of 10
Their customer service: 10 out of 10
Their speed of response: 10 out of 10
Overall Company Rating: 10 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 10 out of 10
Overall Insolvency Practitioner Rating: 10 out of 10
 
My circumstances:
We are a retired couple from Hornsea
My interaction with the company:
After Apex DCM went into administration we were advised to speak to Clear Debt by HJS Recovery. After years of miss-management of our account with Apex we took Clear Debts advice to go for an IVA, and were delighted we did
Why I gave the ratings I did:
There is no way I can fault their service. From Mike Morgan our advisor to Anna Pitts that drafted the IVA for us, every one that we dealt with was brilliant.
One thing they did - which really impressed me:
Its hard to point out one thing when they didnt put a foot wrong as far as we are concerned<br>
One thing they did - which I felt could be improved:
It may sound trife but I can honestly say their service has been, so far, faultless 
Other points
Our overall dividen is about 5p in the pound with our debt over 63k. Its an incredible result after years of paying Apex DCM and our debt not going down. Thanks

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Reviewer quotes

  • ClearDebt
Everything
Review from Darren H, 21-Oct-2010
They were very friendly and helpful and not judgemental
Review from Jackie_Newcastle, 27-Apr-2011
Paperwork sent out immediately.
Review from bailey001, 04-Oct-2010
was never pressured by ourselves,had numerous companies calling relentlessly
Review from Mary, 01-Jul-2010
smooth transaction
Review from steph1234, 24-Feb-2011

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  • Very poor company customer service wise, I also have ended up with them after my account was transfe...
  • I agree with a lot of what has been said. Very poor customer service. In fact they ignore any corr...
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