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Review of: Varden Nuttall
Review date: 31 May 2011
Insolvency Practitioner who handled case: Philip A Nuttall
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 5 days
Weeks to IVA proposal after decision made: 2 weeks
Weeks to IVA accepted/rejected after decision made: 4 weeks
 
IVA Company Ratings
Their debt solutions expertise: 10 out of 10
Their customer service: 10 out of 10
Their speed of response: 9 out of 10
Overall Company Rating: 10 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 10 out of 10
Overall Insolvency Practitioner Rating: 10 out of 10
 
My circumstances:
I am an insurance account handler, my total debts were £60,000. Credit cards personal loans etc.
My interaction with the company:
I found the process quite straightforward. I didnt have to attend court this was a relief! <br> I liased with my case handler to explain why i had become in debt and a monthly budget was arranged which ensured that i could meet the monthly IVA payment and still pay my bills and mortgage, i did not loose my home!
Why I gave the ratings I did:
Good customer service, if i wanted to know how much i owed or how up to date i was with my payments they could always assist.<br> <br> Handlers a knowledgeable about the financial services industry therefore they deal with all your creditors for you. <br> <br>
One thing they did - which really impressed me:
The company provides a service each month someone will contact you by text or phone just to see how your IVA is going this is very good, adds a personal touch good customeer service.
One thing they did - which I felt could be improved:
I wasnt always able to speak to the same person, my case handler. However i do understand that this can be difficult and i did find that the person i spoke to alwasys assisted me. 
Other points
I have learnt a lesson never to become in debt and i will be more cautious and will think carefully when making financial decisions. <br> If i had known i would have contact the IVA company sooner i left my debts to increas too much before seeking assistance. Mainly due to fear<br>

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Reviewer quotes

  • Varden Nuttall
Continous contact with us
Review from 16658, 20-Jul-2011
One thing which impressed us was ...we had a car on finance which they allowed us to keep paying ......
Review from VN15466, 04-May-2011
i like to thank sarah robinson my customer services administor she is first class if i have a proble...
Review from colin, 17-Mar-2011
The regular phone calls to ask if everything is fine
Review from 13016 , 16-Mar-2011
Put me at ease with my problem and said that there was a solution to get me out of my debt.
Review from Jeanette , 15-Nov-2010

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  • I am currently in an IVA where Greg Mullarkey is the IP - I find him very rude and unapproachable. ...
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