Review from Aguise (2890 views)

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Review of: Freeman Jones
Review date: 20 June 2007
Insolvency Practitioner who handled case: Guy Damian Withey
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 2 days
Weeks to IVA proposal after decision made: 4 weeks
Weeks to IVA accepted/rejected after decision made: 7 weeks
 
IVA Company Ratings
Their debt solutions expertise: 10 out of 10
Their customer service: 10 out of 10
Their speed of response: 10 out of 10
Overall Company Rating: 10 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 10 out of 10
Overall Insolvency Practitioner Rating: 9 out of 10
 
My circumstances:
We had 52,000 worth of debt caused by the usual, sickness, large family costs. A twenty year downwards spiral. No property.
My interaction with the company:
Found them to be extremely helpful, put at ease straight away, always had someone to contact. Iva accepted first time, usual modifications, no increase though to the original proposal. Rang me immediately after the meeting to tell me of the accepptance. All paperwork sent straight to me no waiting for anything, even down to the envelopes to send letters etc that came through, Went smoothly.
Why I gave the ratings I did:
I gave the ratings I did because they reflect the treatment that I received.
One thing they did - which really impressed me:
Always someone to contact with a direct number and if they were not there then they always rang back.
One thing they did - which I felt could be improved:
Only thing was that I had no direct contact with the IP, though I have to say I have not felt it necessary as the staff always answered questions, but I felt one short phonecall at least of introduction, might have been an improvement. 
Other points
In an Iva , paying 32p in the pound, and more with overtime. Happy, stress free and at present feel it is the best decision we ever made. Not an easy decision and not to be made lightly, and hard at times on a budget, but a nice feeling to pay for the things we have, and not that feeling of how much more debt we are getting into. There is light at the end of the tunnel.

Community Comments of this review

Quality? Genuine? Date
4 out of 5 5 out of 5 12 May 2010
Quality? Genuine? Date
4 out of 5 5 out of 5 25 June 2009
Comment: Similar experience with same Practice
 

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Reviewer quotes

  • Freeman Jones
we are now able to sleep at night and not worry
Review from Gillian Campbell, 14-Mar-2007
I felt isolated that it was only me with the dept problem once speaking to them they were so sympath...
Review from Alan Farr, 30-Jan-2007
Nothing they are in for themselfs like all the iva companys.
Review from MAISIE, 08-Jun-2011
Nothing at all
Review from barry, 18-Apr-2012
Just being supportive, encouragaing and getting us to this point.
Review from aguise, 15-Nov-2011

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Last 10 Reviews

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Last 5 comments(for Reviews)

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  • Very poor company customer service wise, I also have ended up with them after my account was transfe...
  • I agree with a lot of what has been said. Very poor customer service. In fact they ignore any corr...
  • Dear MRS 12, I'm concerned to read your comments on your time with Freeman Jones. Clearly this is no...
  • I am currently in an IVA where Greg Mullarkey is the IP - I find him very rude and unapproachable. ...
  • Sounds like it could of been written by a member of their staff

See all 1457 comments

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