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Review of: Guardian (Formerly Grosvenor Ptrs)
Review date: 09 June 2007
Insolvency Practitioner who handled case: Mark Philip Bassford
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 1 days
Weeks to IVA proposal after decision made: 2 weeks
Weeks to IVA accepted/rejected after decision made: 11 weeks
 
IVA Company Ratings
Their debt solutions expertise: 10 out of 10
Their customer service: 10 out of 10
Their speed of response: 10 out of 10
Overall Company Rating: 10 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 10 out of 10
Overall Insolvency Practitioner Rating: 10 out of 10
 
My circumstances:
I am a tax adviser aged 58 living in Hampshire. I had £120,000 of debt owing to various financial institutions which I was struggling to pay off in an informal arrangement. I may have completed this by age 75! I contacted Thomas Charles and their very helpful Julia Simavi introduced me to Grosvenor Partners.
My interaction with the company:
I needed a solution with an end in sight and felt bankruptcy was not an option for employment reasons. An IVA was recommended and after completion of a simple form and discussion with Mark Bassford a workable proposal was arrived at. Some changes were insisted on by the creditors but these were covered by only minor reductions in spending so the proposal was accepted at the creditors meeting. I did not have to attend as all my creditors were banks/credit cards, who normally vote by proxy.
Why I gave the ratings I did:
I rate my insolvency practitioner so highly firstly, because he personally gave me the correct advice and was realistic in what I could hope for and what I could afford to pay and secondly because he then assigned one person, Fariba Fassihi-Rad, to deal with the entire proceedings, who I could contact quickly each and every time I had a problem or query. I was highly impressed with her ability and manner.
One thing they did - which really impressed me:
They obtained the approval of the creditors to payment of my private medical insurance, which I considered necessary in view of a heart problem I have, and the ongoing relationship with my cardiac consultant.
One thing they did - which I felt could be improved:
 
Other points
I can now look forward to being clear of my debts by age 63. My dividend was 38p and approximately £75,000 was written off.

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Reviewer quotes

  • Guardian (Formerly Grosvenor Ptrs)
Did what they promised. Not many people do that nowadays.
Review from Debt Free 4EVA, 28-Aug-2007
gave me reasurance
Review from AB, 15-Feb-2007
Everything was great - no complaints.
Review from Amanda, 04-Dec-2007
The help i receieve to get an intering order in place for my bankruptcy petition
Review from Complicated IVA, 05-Sep-2007
I was really impressed by the speed that Grosvenor Partners worked towards bringing my case to a sat...
Review from Debbie Morey, 21-May-2007

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  • Very poor company customer service wise, I also have ended up with them after my account was transfe...
  • I agree with a lot of what has been said. Very poor customer service. In fact they ignore any corr...
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