Review from Anon (507 views)

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Review of: Not Known
Review date: 17 March 2011
Insolvency Practitioner who handled case: Not Known
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 4 days
Weeks to IVA proposal after decision made: 18 weeks
Weeks to IVA accepted/rejected after decision made: 18 weeks
 
IVA Company Ratings
Their debt solutions expertise: 7 out of 10
Their customer service: 7 out of 10
Their speed of response: 9 out of 10
Overall Company Rating: 7 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 2 out of 10
Overall Insolvency Practitioner Rating: 10 out of 10
 
My circumstances:
I currently owe £70k. I am self employed with 1 dependant. I relied on credit to supplement my income throughout much of my working life. I set up my business 5 years ago, but with hindsight it was undercapitalised from the outset.
My interaction with the company:
Why I gave the ratings I did:
I find them trustworthy, knowledgable and were good at making me feel at ease
One thing they did - which really impressed me:
Sandras knowledge and competency
One thing they did - which I felt could be improved:
case continuity and proposal checked for correctness before being sent out for signing  
Other points

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Reviewer quotes

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nothing.
Review from Katiegoodie, 12-Jul-2011
We werent made to feel that we were just a number to them and that it was just their job. Our case...
Review from ILuvCats, 10-Sep-2010
My initial contact and person that I dealt with cannot do enough - always available when I need him.
Review from Janner , 08-Aug-2010
Speed of assistance / customer service
Review from Jerome, 19-Apr-2011
Caught and acted upon my initial viewing of their site .
Review from j, 30-Dec-2011

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  • Very poor company customer service wise, I also have ended up with them after my account was transfe...
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  • Dear MRS 12, I'm concerned to read your comments on your time with Freeman Jones. Clearly this is no...
  • I am currently in an IVA where Greg Mullarkey is the IP - I find him very rude and unapproachable. ...
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