Review from Maria (1399 views)

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Review of: ClearDebt
Review date: 06 June 2007
Insolvency Practitioner who handled case: David Emanuel Merton Mond
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 1 days
Weeks to IVA proposal after decision made: 2 weeks
Weeks to IVA accepted/rejected after decision made: 3 weeks
 
IVA Company Ratings
Their debt solutions expertise: 9 out of 10
Their customer service: 10 out of 10
Their speed of response: 10 out of 10
Overall Company Rating: 9 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 10 out of 10
Overall Insolvency Practitioner Rating: 10 out of 10
 
My circumstances:
I live with my elderly parents and had approximately 17k of debt. I was struggling to pay all interest charges and many of the debt had been passed on to debt collectors so it was very confusing keeping track of everything. Also a case of burying my head in the sand hoping it would all go away instead of facing up to my situation.
My interaction with the company:
I called them and dealt with an advisor called Cheryl Allen, she was extremely patient and understanding as I was in quite a pickle. She talked me through the procedure in a very methodical and simplistic way. I felt extremely relieved by the end of each conversation with her.
Why I gave the ratings I did:
I rated the company 9/10 as I personally dont think it could have been handled more efficiently. I did not have to worry about anything, Cheryl and David dealt with it all on my behalf. Any debt collectors that contacted me I referred to them and never heard from them again.
One thing they did - which really impressed me:
The thing that impressed me the most was the speed of which it was all sorted out, as it literally took a few weeks. I thought it would have taken a lot longer. I also felt like I was dealing with someone who actually had a heart on the other end of the phone, not like some of the people that had been chasing me for money and some of the other companies I had contacted beforehand. It was very comforting.
One thing they did - which I felt could be improved:
I dont believe anything could have been improved in all honesty. 
Other points
I did what was called a lump sum IVA and I managed to write off well over half of my debt. I have learned that burying your head in the sand gets you into deeper trouble. Ive well and truly learnt my lesson and will not be getting any further credit under any circumstances.

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Reviewer quotes

  • ClearDebt
When, through a change of banks a couple of payments were missed, they were happy to discuss the sol...
Review from Pete, 16-Jul-2012
There was no hassle,and made to feel at ease.
Review from Neil, 18-Jun-2012
Its all good, but initially it was the low repayment compared to what I had been quoted elsewhere. W...
Review from Murphymanu, 16-Dec-2011
They were helpful and polite throughout the whole process.
Review from Jason from Cheshire, 14-Sep-2009
They were always very thorough.
Review from Erinvale, 07-Jun-2010

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