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Review of: Varden Nuttall
Review date: 12 January 2011
Insolvency Practitioner who handled case: Not Known
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 2 days
Weeks to IVA proposal after decision made: 6 weeks
Weeks to IVA accepted/rejected after decision made: 12 weeks
 
IVA Company Ratings
Their debt solutions expertise: 10 out of 10
Their customer service: 10 out of 10
Their speed of response: 10 out of 10
Overall Company Rating: 10 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 8 out of 10
Overall Insolvency Practitioner Rating: 10 out of 10
 
My circumstances:
I am an Employment Advisor living in the West Mindlands, I was approx 45k in debt.
My interaction with the company:
I called R&R and explained my circumstances, an advisor arranged to visit me within a week, this was an indepth conversation and I felt very at ease disclosing very personal information about myself, my advisor done everything he could to ensure that he could help me.
Why I gave the ratings I did:
The ratings I have given to R&R and Varden is because of the level of service I received and am still recieving.
One thing they did - which really impressed me:
There knowledge alone is second to none, any decisions that needed to be made were always passed via me first and explained in detail the implications of the decisions I had to make.
One thing they did - which I felt could be improved:
Varden Nuttel have provided a service second to none, I have no complaints what so ever. 
Other points
My IVA is running smoothly, I am contacted once a month to see how things are going, total debt written off was 30k

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Reviewer quotes

  • Varden Nuttall
comunicate very well
Review from gary smith, 03-Oct-2010
They never made me feel embarrased of my circumstances.
Review from 16904, 28-Mar-2011
their communication was amazing, the staff were supportive, kind and understanding and made regualr ...
Review from Miss M, 17-Oct-2010
Excellant customer service. Nothing was too much trouble.
Review from Marie, 28-Oct-2010
Made me feel comfortable and normal
Review from Andrew, 07-Oct-2010

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Last 5 comments(for Reviews)

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  • Very poor company customer service wise, I also have ended up with them after my account was transfe...
  • I agree with a lot of what has been said. Very poor customer service. In fact they ignore any corr...
  • Dear MRS 12, I'm concerned to read your comments on your time with Freeman Jones. Clearly this is no...
  • I am currently in an IVA where Greg Mullarkey is the IP - I find him very rude and unapproachable. ...
  • Sounds like it could of been written by a member of their staff

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