Review from Mrs H (890 views)

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Review of: The Debt Advisor Limited
Review date: 22 April 2007
Insolvency Practitioner who handled case: Beverley Ellice Budsworth
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 30 days
Weeks to IVA proposal after decision made: 2 weeks
Weeks to IVA accepted/rejected after decision made: 6 weeks
 
IVA Company Ratings
Their debt solutions expertise: 9 out of 10
Their customer service: 10 out of 10
Their speed of response: 9 out of 10
Overall Company Rating: 9 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 8 out of 10
Overall Insolvency Practitioner Rating: 8 out of 10
 
My circumstances:
I am a school teacher living in London who had amassed a hefty debt of approx. £60,000 through various loans, credit cards and store cards/catalogues. I am not a home owner and used what funds I did have (that ended up being debt) travelling to see my dying mother abroad and later getting married and setting up a new home.
My interaction with the company:
Constantly worried about my debt and getting no viable help from my bank, I rang the National debt helpline who set up a telephone appointment with debt advisors Budsworth and Co.
Why I gave the ratings I did:
The company assured me that they could help and put me at ease straight away. I felt like I could trust them and at all times they were very supportive even when I rang with what I thought was a silly question. I was kept informed of every stage and to me this was very important
One thing they did - which really impressed me:
They were very welcoming and reassuring right from the first telephone call.
One thing they did - which I felt could be improved:
 
Other points
I wrote off masses of debt and pay back 38p in the pound, I dont have the paperwork to hand to let you know exactly.

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Reviewer quotes

  • The Debt Advisor Limited
how helpful and polite the staff were
Review from Bob @ Pam, 18-Apr-2007
Mr Pearson clear manner in which he explained the process and what we needed to do.
Review from Mrs AM Brown, 24-Apr-2007
speed of service and understanding your problems and concverns.
Review from michael, 21-Apr-2007
After less than 12 months in the IVA my personal circumstances improved significantly with a pay inc...
Review from M Williams, 21-Apr-2007
Immediate response to the problem that I had with my cars MOT and the high cost
Review from James Stewart, 14-May-2007

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Last 5 comments(for Reviews)

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  • Very poor company customer service wise, I also have ended up with them after my account was transfe...
  • I agree with a lot of what has been said. Very poor customer service. In fact they ignore any corr...
  • Dear MRS 12, I'm concerned to read your comments on your time with Freeman Jones. Clearly this is no...
  • I am currently in an IVA where Greg Mullarkey is the IP - I find him very rude and unapproachable. ...
  • Sounds like it could of been written by a member of their staff

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