Review from M Williams (878 views)

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Review of: The Debt Advisor Limited
Review date: 21 April 2007
Insolvency Practitioner who handled case: Beverley Ellice Budsworth
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 1 days
Weeks to IVA proposal after decision made: 2 weeks
Weeks to IVA accepted/rejected after decision made: 4 weeks
 
IVA Company Ratings
Their debt solutions expertise: 10 out of 10
Their customer service: 10 out of 10
Their speed of response: 10 out of 10
Overall Company Rating: 10 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 10 out of 10
Overall Insolvency Practitioner Rating: 10 out of 10
 
My circumstances:
I am a civilian working for a local police force in South Wales. I had 65K of debt and my property had 7k equity.
My interaction with the company:
I contacted the debt advisor after trying to contact debt free direct who failed to get back to me, I had a pack in the post from them 2 weeks after phoning. I spoke to the debt advisor and was able to explain my situation there and then to an advisor, after listeninghe advised that an IVA was likely to be the best solution after advising on all over options, he then passed me on to colleague who took all of my debtor details. 2 week later I received the proposal which was excellent. I returned the form and a month later the creditor meeting was held. There was one small change made at the meeting but my supervisor was able to handle the issue without contacting myself and the IVA was accepted. The 3 people I had dealings with were all very proffessional, polite and not in the least judgemental or condescending.
Why I gave the ratings I did:
I rated te debt advisor at 10/10 across te board because at no time was I left wondering what was going to happen next and on the few occasions I had to contact them I was always able to speak to the supervisor handling my case, and she always called me back within 30 mins if she could not take my call directly. They are very professional and a pleasure to work with.
One thing they did - which really impressed me:
After less than 12 months in the IVA my personal circumstances improved significantly with a pay increase and a substatial raise in my properties equity, I contacted my supervisor enquiring how if possible I could end the arrangement early, I was a little apprehensive thinking that they would not want this to happen and would try to block the proposal, I was greatly mistaken and I received great advice on how to go about it and how much it was likely to cost. I have now been able to end the arrangement 4 years early.
One thing they did - which I felt could be improved:
Nothing at all. 
Other points
I have now been able to end the IVA after only 12 months due to personal circumstances and a rise in equity, I intially owed 65k and repaid 21k, my dividend was 25p/£1<br>

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Reviewer quotes

  • The Debt Advisor Limited
Their ability to make you feel like there is a light at the end of a very dark tunnel.
Review from ChrisF, 09-Jul-2007
The way in which our case was dealt with clear detailed explaination, without the jargon and a non- ...
Review from Mr A Brown, 19-Apr-2007
After less than 12 months in the IVA my personal circumstances improved significantly with a pay inc...
Review from M Williams, 21-Apr-2007
Effciency - Luara was brillant in deal with my problems no questions asked, well done.
Review from Doug, 18-Apr-2007
Kept in touch and got back to me when requested
Review from Chris, 18-Apr-2007

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