Review from Cole246 (722 views)
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|Review of: Varden Nuttall|
|Review date: 30 December 2010|
|Insolvency Practitioner who handled case: Not Known|
|I proceeded as far along as: Accepted IVA|
|The solution I opted for in the end: IVA|
|Speed of response|
|No of days to make a decision after I spoke to IVA company: 30 days|
|Weeks to IVA proposal after decision made: 4 weeks|
|Weeks to IVA accepted/rejected after decision made: 3 weeks|
|IVA Company Ratings|
|Their debt solutions expertise:||6 out of 10|
|Their customer service:||10 out of 10|
|Their speed of response:||10 out of 10|
|Overall Company Rating:||8 out of 10|
|Insolvency Practitioner Ratings|
|The quality of IVA proposal:||3 out of 10|
|Overall Insolvency Practitioner Rating:||9 out of 10|
|I had 25,000 of debt from being young and stupid and also a previous relationship.|
|My interaction with the company:|
|I was put in touch with Varden Nuttals through a debt management consultant. I had tried all the other avenues possible and they recommended I speak with the IVA company|
|Why I gave the ratings I did:|
|I feel that the customer service is excellent, the staff are friendly and understanding of your situation. I did not find them too pushy and the monthly courtesy call has been comforting. I had a particular issues with a car allowance and found them to be very helpful and quick to respond when I needed them.|
|One thing they did - which really impressed me:|
|I had a problem with a car allowance, there had been some miss communication with what I was entitled to and what was<br> my responsibility to provide. To start with I found the whole process a mess as it seemed no-one knew what the actual rules were. I found that one of the insolvency practitioners taking the evening calls was particularly helpful, she explained the process properly and sorted out the issue. I cant remember her full name other than her first name which was Colette.|
|One thing they did - which I felt could be improved:|
|I feel that the communication between practitioners could be improved. There is a high turn over of staff which I understand you cant necessarily avoid, however feel that customers should be informed. I think that changes in the law and insolvency agreements should be communicated with customers. Practitioners should be up to speed with older agreements.|
|I think if I was to have to make the decision again I would not op for an IVA. The whole process has been very long and at times it has felt that there was no light at the end of the tunnel. I never want to find myself in this kind of situation again. Five years of my life has been on hold, yes I am debt free and I get to start a fresh. These past five years have been tough, I have one payment to go which feels amazing and I can go back to being me. I was paying £303 a month there was 7000 written of.<br>|
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- Varden Nuttall
constant friendly, professional and factual communication throughout.
Review from Gary_Bristol, 14-Dec-2010
There was an advisor Tina Obrien who was exceptional the advice was superb thanks
Review from colin williams, 15-Nov-2010
Provided advice and intelligent solutions and kept up their support following the successful IVA hea...
Review from Bill , 15-Mar-2011
always keep in touch and informed of any changes
Review from 14704, 26-May-2011
Contacted us regularly to check everything was going ok, we didnt have any more letters from the cre...
Review from Sarah love, 04-Jul-2011
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