Review from Steve Jones (334 views)
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|Review of: Not Known|
|Review date: 15 December 2010|
|Insolvency Practitioner who handled case: Not Known|
|I proceeded as far along as: Accepted IVA|
|The solution I opted for in the end: IVA|
|Speed of response|
|No of days to make a decision after I spoke to IVA company: 4 days|
|Weeks to IVA proposal after decision made: 2 weeks|
|Weeks to IVA accepted/rejected after decision made: 6 weeks|
|IVA Company Ratings|
|Their debt solutions expertise:||6 out of 10|
|Their customer service:||7 out of 10|
|Their speed of response:||3 out of 10|
|Overall Company Rating:||6 out of 10|
|Insolvency Practitioner Ratings|
|The quality of IVA proposal:||8 out of 10|
|Overall Insolvency Practitioner Rating:||7 out of 10|
|I had borrowed money to fund general living costs and 6 months travelling, unfortunately when I returned I was not able to get a job with as good a salary as before so couldnt afford all my various repayments. After a while of trying to juggle money around I arranged an IVA.|
|My interaction with the company:|
|Why I gave the ratings I did:|
|I thought the overall service was generally good, although the company changed owners at least twice through the duration of my IVA so it was always clear who I should contact. Also, they were quite slow to respond to mail/email.... until the end of my IVA when things were a bit quicker.|
|One thing they did - which really impressed me:|
|David Mond was very prompt with the paperwork upon completion of my IVA.|
|One thing they did - which I felt could be improved:|
|I think a courtesy call or email every 4months or so would be useful.|
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Cant think of anything
Review from Anonymous, 06-Jul-2011
Constant communication and really helpful advice, especially about legislation which we did not know...
Review from Scragg, 05-Mar-2011
My initial contact and person that I dealt with cannot do enough - always available when I need him.
Review from Janner , 08-Aug-2010
They were able to get the creditors off my back
Review from Mr Davies, 22-Jun-2011
We werent made to feel that we were just a number to them and that it was just their job.
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