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Review of: Varden Nuttall
Review date: 03 December 2010
Insolvency Practitioner who handled case: Not Known
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 1 days
Weeks to IVA proposal after decision made: 2 weeks
Weeks to IVA accepted/rejected after decision made: 6 weeks
 
IVA Company Ratings
Their debt solutions expertise: 10 out of 10
Their customer service: 10 out of 10
Their speed of response: 8 out of 10
Overall Company Rating: 9 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 9 out of 10
Overall Insolvency Practitioner Rating: 9 out of 10
 
My circumstances:
I work for the NHS and live in the Bristol area. I had a large amount of credit card and overdraft debts following inflation of household bills and selling my property at a loss, owing the mortgage company alone over 50k.
My interaction with the company:
After speaking to them they talked through all of my options telling me the pros and cons of them all so I could make an informed choice. They were really supportive during what was a really difficult and emotional time and I didnt feel at any time that i was being judged. An IVA was the recommended option which i decided to go ahead with, they sent me the form to complete which I did then sent it back. There were a few adjustments after that but once that was done a meetnig with my creditors was held and the IVA accepted.
Why I gave the ratings I did:
I rated them 9 out of 10 because they made a very difficult time much easier and found me a solution to my debt problems in a supportive and non-judgemental way.
One thing they did - which really impressed me:
Calling me every-so-often to make sure things were going smoothly and I was happy with everything.
One thing they did - which I felt could be improved:
 
Other points

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Reviewer quotes

  • Varden Nuttall
Kept in touch through the whole situation.
Review from mr alan, 06-Oct-2010
made the harrassing phonecalls and letters stop
Review from louise, 31-Oct-2010
Always on the end of the phone when I was worrying about what to do
Review from 15854, 09-Dec-2010
They had all the calls and letters stopped.
Review from Lloyd, 04-Apr-2011
The advice that we received, they were very understanding at the start of the process and made sure ...
Review from 17403, 09-May-2011

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  • Very poor company customer service wise, I also have ended up with them after my account was transfe...
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