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Review of: Varden Nuttall
Review date: 10 November 2010
Insolvency Practitioner who handled case: Not Known
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 4 days
Weeks to IVA proposal after decision made: 15 weeks
Weeks to IVA accepted/rejected after decision made: 12 weeks
 
IVA Company Ratings
Their debt solutions expertise: 4 out of 10
Their customer service: 6 out of 10
Their speed of response: 3 out of 10
Overall Company Rating: 4 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 3 out of 10
Overall Insolvency Practitioner Rating: 7 out of 10
 
My circumstances:
Due to redundancy we were put in a position where for a time we had to rely on credit
My interaction with the company:
3 1/2 years ago it was discussed i should go for an IVA this failed, i then went on a payment plan.<br> Last year an IVA was mentioned initially not accepted as my mortgage is part loan and my practitioner at the time Andrew Russell did not know this had to be included. Months later it was accepted. I than found i should be paying a charging order for the mortgage 3 months into the arrangement, i was never told about this and raised a complaint. The complaint was in the process of being looked into and then i heard nothing but my practitioner was changed.
Why I gave the ratings I did:
7 out of ten for Graeme as so far everything has been ok, but due to my last experiance i wold like to know something like before wont happen again.
One thing they did - which really impressed me:
Returning calls
One thing they did - which I felt could be improved:
 
Other points

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Reviewer quotes

  • Varden Nuttall
honest and helpfull
Review from 14580, 28-Nov-2010
Very understanding and acknowlege that clients financial situations change,good feedback to their cl...
Review from Neil, 21-Jun-2011
They listen to you
Review from 13001, 05-May-2011
the person i spoke to on the phone
Review from alan , 23-Feb-2011
discussed at length all my options
Review from Holmes, 12-Oct-2010

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  • Dear MRS 12, I'm concerned to read your comments on your time with Freeman Jones. Clearly this is no...
  • I am currently in an IVA where Greg Mullarkey is the IP - I find him very rude and unapproachable. ...
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  • Thank you for this detailed review. I am also a teacher and have also found myself in a position wh...
  • I can totally relate and agree with you on this. They will take far to much than you can afford and ...

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