Review from jr calver (3094 views)
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| Review of: Debt Free Direct |
| Review date: 22 March 2007 |
| Insolvency Practitioner who handled case: Andrew Redmond |
| I proceeded as far along as: Accepted IVA |
| The solution I opted for in the end: IVA |
| Speed of response |
| No of days to make a decision after I spoke to IVA company: 7 days |
| Weeks to IVA proposal after decision made: 28 weeks |
| Weeks to IVA accepted/rejected after decision made: 6 weeks |
| IVA Company Ratings | |
| Their debt solutions expertise: | 2 out of 10 |
| Their customer service: | 1 out of 10 |
| Their speed of response: | 4 out of 10 |
| Overall Company Rating: | 2 out of 10 |
| Insolvency Practitioner Ratings | |
| The quality of IVA proposal: | 4 out of 10 |
| Overall Insolvency Practitioner Rating: | 3 out of 10 |
| My circumstances: |
| I am a clerk in a warehouse my wife works as a production operative between us we had over owed over 100k we rent our home from the council and have no assets exept for a 10 year old car.<br> <br> IVA.com reports: Debt Free Direct has contacted this individual via Iva.com to discuss their comments. Debt Free Direct have advised that they have made significant improvements to their customer service to ensure that their clients receive the highest level of service. More recent customer reviews of their service can be found on their website www.debtfreedirect.co.uk/reviews/. <br> <br> |
| My interaction with the company: |
| when i rang them they suggested an IVA and were helpfull but did not speak to me about going bankrupt exept to confirm that it would become public knowledge and an IVA would not....which is untrue they have even been in tuch with my employers wages dpt and personnel . |
| Why I gave the ratings I did: |
| once that the IVA was in place they did not seem to care when I phoned them. I could never get past the telephonist. any problems I had were mine and not theirs all they could say was that "you will be in default"<br> when my department was going to be made redundant I phoned them right away to find out what to do all I was told was "you have to send all the money to us" I was given no advice If I had been made redundant and sent them the money I would have had no job no way to claim benifits so would have ended up homeless walking the streets.<br> As it turned out I managed to get another position in the same company so did not recive any redundancy payment but this wad on a much reduced wage it want down by about£500 per month.<br> When I informed the company they would not belive me I sent in bank statments wage slips a letter from work, but they still wanted the money in the end they asked for the phoe and fax No for my employer. This happend in June 2006 I rang again to explain I could not keep up the same level of payments £1440 pm they sent out a variations pack which I filled in and disscussed with someone a week later then heard nothing.<br> To keep up the payments I have sold everything of any value I had tools watch ornaments rugs coffe table.<br> Finaly in october I rang again was told they had no record of me speaking to them and that I could not reduce the payment....I did this myself and paid them£1000 pm expecting to get a responce from them.<br> I final did in March 2007 when I was sent a letter saying I had made NO payments and they were going to make me bankrupt. |
| One thing they did - which really impressed me: |
| The person I am in tuch with now is helpfull and has given a phone No that I can reach her on, and now feel that I can now relax. |
| One thing they did - which I felt could be improved: |
| explain at the time that they are not qualified to advise on bankrupsy which they have told me since is the case. |
| Other points |
Community Comments of this review
| Quality? | Genuine? | Date |
| 4 out of 5 | 4 out of 5 | 10 October 2009 |
| Comment: I am employed by Debt Free Direct. Since this review was posted, we have set up a dedicated advice team, which offers advice to all our clients, to ensure consistency and quality of advice, and that the client has considered all options, including bankruptcy, before committing to one. We have also set up a dedicated Customer Care Team so every client has a point of contact, and any queries during their IVA are answered promptly and effectively. | ||
| Quality? | Genuine? | Date |
| 5 out of 5 | 5 out of 5 | 04 May 2008 |
| Comment: We are in a similar situation ourselves and are progressing with the bankruptcy as every offer we have made to clear our debt has never been passed on to our creditors. | ||
| Quality? | Genuine? | Date |
| 3 out of 5 | 3 out of 5 | 01 October 2007 |
| Comment: How ridiculous to tell you they are not qualified to give you advice on bankruptcy. They are insolvency practitioners! | ||
| Quality? | Genuine? | Date |
| 5 out of 5 | 3 out of 5 | 28 September 2007 |
| Comment: Big advertsising on tv, poor advice by staff, poor customer service, I am going elsewhere. | ||
| Quality? | Genuine? | Date |
| 5 out of 5 | 5 out of 5 | 01 May 2007 |
| Comment: This shows appalling lack of professionalism by Debt Free Direct. I very much doubt whether this person should ever have been in an IVA - bankruptcy would almost certainly have been much better, quicker & cheaper. | ||
| Quality? | Genuine? | Date |
| 4 out of 5 | 5 out of 5 | 13 April 2007 |
| Quality? | Genuine? | Date |
| 3 out of 5 | 2 out of 5 | 23 March 2007 |
| Quality? | Genuine? | Date |
| 3 out of 5 | 2 out of 5 | 23 March 2007 |
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Reviewer quotes
- Debt Free Direct
|
Nothing - Glad to be out of it. Once they actually do their job and update mt credit file.
Review from KahKah, 05-Jan-2011 |
|
VERY PROFESSIONAL
Review from TONY GARDNER, 11-Jul-2010 |
|
They stopped all the debt collector calls and visits that worried hell out of me within days
Review from RUSS, 16-Jul-2010 |
|
They made it easy, and there is always someone to call and ask questions.
Review from EK, 07-Aug-2010 |
|
They were none judgemental about our situation.
Review from grateful, 28-Jun-2010 |
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