Review from Miss helped. (624 views)

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Review of: IVA Advice Company
Review date: 18 August 2010
Insolvency Practitioner who handled case: Susan Clay
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 3 days
Weeks to IVA proposal after decision made: 6 weeks
Weeks to IVA accepted/rejected after decision made: 15 weeks
 
IVA Company Ratings
Their debt solutions expertise: 10 out of 10
Their customer service: 10 out of 10
Their speed of response: 8 out of 10
Overall Company Rating: 9 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 10 out of 10
Overall Insolvency Practitioner Rating: 10 out of 10
 
My circumstances:
I am a teacher living in east midlands, I had a 50K debt and a property with 6k equity. Recession and 3 kids, childcare meant I became over-reliant on credit cards. I was terrified, but IVA advice bureau really helped me.
My interaction with the company:
I used Vincent Bonds at first, who went through all my details and then advised me to go to IVA advice bureau. They were very good and spoke/emailed me frequently with advice and requests. The paperwork was mangeable and their help and paitence over my frequent questions were very good. I often felt nervous, upset or confused and after a lenghty or quick chat with the firm - I always understood and felt much better. They were honest, straightforward, helpful and respectful. Despite all the emotions, guilt and blame I went through re: getting myself in this situation - not once did they blame me or make me feel bad. They were excellent.
Why I gave the ratings I did:
I rated them highly as they kept me uptodate with all the proceedings, they fitted meetings via emails or telephoen around my work and kids. They were very clear and woudl answer loads or questions.
One thing they did - which really impressed me:
The care and attnetion to detail, so I understood how much I would have to pay and when and hpow much I had for each individual bill. I use their expenditure and income lists as a spreadsheet for my accounts now. So i feel much more in control. They also helped reduce the unpleasant calls from creditors.
One thing they did - which I felt could be improved:
The initial time of procedeedings could have been outlined in a little more detail, I was originally told it would be a few weeks - 6/8, but it became 3/4 months. However, it was the orignal peopel I spoke to that gave me this info, not the people in the IVA advice bureau. 
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Reviewer quotes

  • IVA Advice Company
The contact throughout the process was great - any little question you had was answered.
Review from sam9948, 27-Mar-2009
Whilst trying to get all of the balances on the accounts together, I was receiving a number of calls...
Review from BreatheAgain, 25-Jan-2011
Really listened.
Review from Ellie, 17-Feb-2011
We were impressed with their communication and their understanding of our business/income figures. T...
Review from Kate75, 23-Apr-2012
Friendly and understanding staff.
Review from Mark, 17-Feb-2012

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  • Very poor company customer service wise, I also have ended up with them after my account was transfe...
  • I agree with a lot of what has been said. Very poor customer service. In fact they ignore any corr...
  • Dear MRS 12, I'm concerned to read your comments on your time with Freeman Jones. Clearly this is no...
  • I am currently in an IVA where Greg Mullarkey is the IP - I find him very rude and unapproachable. ...
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