Review from Stephen Clarke (838 views)
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|Review of: IVA Advice Company|
|Review date: 12 August 2010|
|Insolvency Practitioner who handled case: Melanie R Giles|
|I proceeded as far along as: Accepted IVA|
|The solution I opted for in the end: IVA|
|Speed of response|
|No of days to make a decision after I spoke to IVA company: 4 days|
|Weeks to IVA proposal after decision made: 3 weeks|
|Weeks to IVA accepted/rejected after decision made: 6 weeks|
|IVA Company Ratings|
|Their debt solutions expertise:||10 out of 10|
|Their customer service:||10 out of 10|
|Their speed of response:||9 out of 10|
|Overall Company Rating:||10 out of 10|
|Insolvency Practitioner Ratings|
|The quality of IVA proposal:||10 out of 10|
|Overall Insolvency Practitioner Rating:||10 out of 10|
|Married couple with two year old twins. Redundancy and business closure with £73,000 unsecured debt.|
|My interaction with the company:|
|Initially spoke to Andy Davie at Vincent Bond, who really put me at ease, and was very knowledgeable about all solutions available. When we decided to go for an IVA Tracey Best at Vincent Bond helped us get in all the paperwork which was passed to IVA Advice Bureau to progress. Tina, Angela, Tom and Melanie were great at IVA ADvice Bureau and Andy and Tracey were brilliant in Vincent Bond.|
|Why I gave the ratings I did:|
|Both Vincent Bond and IVA Advice Bureau staff were excellent. They were non-judgemental and were really knowledgeable. They were approachable and answered all queries courteously.|
|One thing they did - which really impressed me:|
|Melanie Giles answered an email query at 1.00am. When most other people would have been in bed, Melanie was working on behalf of her clients.|
|One thing they did - which I felt could be improved:|
|No improvement needed.|
|Our lump sum IVA was accepted today, with a dividend of 23p in the pound meaning around £54,000 was written off.|
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