Review from Juggler (530 views)

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Review of: Debt Free Direct
Review date: 03 August 2010
Insolvency Practitioner who handled case: Not Known
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 2 days
Weeks to IVA proposal after decision made: 2 weeks
Weeks to IVA accepted/rejected after decision made: 6 weeks
 
IVA Company Ratings
Their debt solutions expertise: 8 out of 10
Their customer service: 9 out of 10
Their speed of response: 8 out of 10
Overall Company Rating: 9 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 9 out of 10
Overall Insolvency Practitioner Rating: 8 out of 10
 
My circumstances:
Family of 6, 4 dependants, on single average wage with cumulative debt. Payment juggling very wearing
My interaction with the company:
Why I gave the ratings I did:
I gave excellent ratings because all members of staff were knowledgeable and helpful.
One thing they did - which really impressed me:
They helped me to really get down the brass tacks of what we actually spent, meaning that our payments were manageable
One thing they did - which I felt could be improved:
 
Other points
Circumstances unchanged apart from the debt. Payments are manageable and NO MORE JUGGLING!

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Reviewer quotes

  • Debt Free Direct
as above
Review from Sue M, 13-Aug-2010
when rang always spoke to someone different -- but you didnt have to go over your case history --- w...
Review from diane and colin, 12-Oct-2009
They were none judgemental about our situation.
Review from grateful, 28-Jun-2010
Gave me hope that it would all be resolved & eased my anxieties.
Review from Helen, 26-Jun-2010
They continued to reassure me throughout the procedure that if the IVA failed, they wouldnt leave me...
Review from Outof theWoods, 28-Jun-2010

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Last 5 comments(for Reviews)

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  • Dear MRS 12, I'm concerned to read your comments on your time with Freeman Jones. Clearly this is no...
  • I am currently in an IVA where Greg Mullarkey is the IP - I find him very rude and unapproachable. ...
  • Sounds like it could of been written by a member of their staff
  • Thank you for this detailed review. I am also a teacher and have also found myself in a position wh...
  • I can totally relate and agree with you on this. They will take far to much than you can afford and ...

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