Review from Emma (1197 views)
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| Review of: Debt Free Direct |
| Review date: 25 July 2010 |
| Insolvency Practitioner who handled case: Not Known |
| I proceeded as far along as: Free Advice |
| The solution I opted for in the end: IVA |
| Speed of response |
| No of days to make a decision after I spoke to IVA company: 4 days |
| Weeks to IVA proposal after decision made: 2 weeks |
| Weeks to IVA accepted/rejected after decision made: 6 weeks |
| IVA Company Ratings | |
| Their debt solutions expertise: | 6 out of 10 |
| Their customer service: | 2 out of 10 |
| Their speed of response: | 1 out of 10 |
| Overall Company Rating: | 2 out of 10 |
| Insolvency Practitioner Ratings | |
| The quality of IVA proposal: | 4 out of 10 |
| Overall Insolvency Practitioner Rating: | 2 out of 10 |
| My circumstances: |
| £44k in debt |
| My interaction with the company: |
| When they took the case, all was good |
| Why I gave the ratings I did: |
| I am stunned they had the cheek to ask me to do this survery. Every query this past 12 months has been ignored - no support at all |
| One thing they did - which really impressed me: |
| Took the case |
| One thing they did - which I felt could be improved: |
| ignored my queries - why? |
| Other points |
Community Comments of this review
| Quality? | Genuine? | Date |
| 5 out of 5 | 5 out of 5 | 26 July 2010 |
| Comment: Dear Emma We are sorry that you have not experienced the level of customer service you would expect. If you would like to email us with your queries, we can ensure it gets treated as a priority. Thanks. Debt Free Direct | ||
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Reviewer quotes
- Debt Free Direct
|
Even when the IVA was accepted, they still help you should you have any problems
Review from Sharon, 30-Jun-2010 |
|
Fleecing me for 4 grand !
Review from Stuart , 31-Aug-2011 |
|
sorted out our financial future and gave us our lives back!! 100/10 thank you
Review from julie, 28-Jun-2010 |
|
Got our names spelled correctly on the third set of paperwork.
Review from Pipster24, 23-Jun-2010 |
|
Helped me save more money on Gas and Electricity which I get to keep.
Review from Nick, 27-Jul-2010 |
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