Review from mac (873 views)
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|Review of: IVA Advice Company|
|Review date: 09 February 2010|
|Insolvency Practitioner who handled case: Melanie R Giles|
|I proceeded as far along as: Accepted IVA|
|The solution I opted for in the end: IVA|
|Speed of response|
|No of days to make a decision after I spoke to IVA company: 1 days|
|Weeks to IVA proposal after decision made: 4 weeks|
|Weeks to IVA accepted/rejected after decision made: 6 weeks|
|IVA Company Ratings|
|Their debt solutions expertise:||9 out of 10|
|Their customer service:||9 out of 10|
|Their speed of response:||7 out of 10|
|Overall Company Rating:||9 out of 10|
|Insolvency Practitioner Ratings|
|The quality of IVA proposal:||10 out of 10|
|Overall Insolvency Practitioner Rating:||9 out of 10|
|We are a couple with £65k in debts, we contacted Vincent Bond who went through the different options with us and we decided on an IVA. They arranged for a mortgage broker who helped us arrange a mortgage which took 4 months to complete, we then had a lump sum to offer as a full and final IVA.|
|My interaction with the company:|
|We had already agreed the best way forward with Vincent Bond and then the documents were packaged and sent to the IVA advice bureau. We were waiting for the funds from the re-mortgage then the proposal was finalised and accepted straight away by the creditors. We spoke often to Claire whenever we had any problems with creditors and also had a meeting with Melanie Giles who really put our minds at ease, after this meeting we were confident Melanie could get our IVA accepted.|
|Why I gave the ratings I did:|
|I gave excellent ratings because they did an excellent job. I only gave 7 out of 10 for the speed of response because of the time it took to arrange the meeting from us receiving the money from the mortgage it was approximately 6 weeks.|
|One thing they did - which really impressed me:|
|Melanie and Claire provided a really good proposal that the creditors could not really turn down.|
|One thing they did - which I felt could be improved:|
|The speed of finalising the proposal, sending it out to be signed by us and then arranging the meeting. Everything else was excellent.|
|Although the iva will be recorded on our credit history for 5-6 years, we have cleared our debt of approx £65k with an offer of £29k. We only have our mortgage now and it is such a relief. We will never get a credit card again.|
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Review from Mark, 17-Feb-2012
They kept in constant contact with me, took the stress out of the IVA arrangements by dealing with m...
Review from Miss Davies, 01-Jun-2010
Nothing was ever too much. You are a person to them not a reference number, as soon as you tell them...
Review from sblack, 18-Mar-2008
Melanie and her team really know their stuff and they are very professional. I would recomend Philip...
Review from hayley1912, 21-Aug-2007
Treating me as a person not a number; e mails always had a personal touch. Communication has been su...
Review from Big Bird, 04-Mar-2008
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