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| My circumstances: |
| I work in HR and had 24K of debt. I had no investments and live in rented property. |
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| My interaction with
the company: |
| I rang them feeling nervous and embarrasssed but was put at ease immediately by the young man I spoke to, Marcus. They suggested meeting them in person, at a location I found most comfortable and a time that suited me. I went through my I&E with them at this meeting, then they sent a proposal to me in the post the next day. After a brief chat on the phone to Marcus again I decided to go for the IVA and it was accepted at the creditors meeting. I wish other companies (whatever the industry) would attempt to emulate the high level of customer experience I received. |
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| Why I gave the ratings I did: |
| The personal touch really helped me through this tricky situation and I never felt like they were pushing me towards one solution or another. I was always the most important person |
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| One thing they did - which really
impressed me: |
| They never came across a money grabbing, which other companies I spoke to did, just genuine people would knew their stuff and wanted to help |
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| One thing they did - which I felt could be improved: |
| Nothing |
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