Review from diane and colin (1024 views)
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|Review of: Debt Free Direct|
|Review date: 12 October 2009|
|Insolvency Practitioner who handled case: Not Known|
|I proceeded as far along as: Accepted IVA|
|The solution I opted for in the end: IVA|
|Speed of response|
|No of days to make a decision after I spoke to IVA company: 1 days|
|Weeks to IVA proposal after decision made: 2 weeks|
|Weeks to IVA accepted/rejected after decision made: 10 weeks|
|IVA Company Ratings|
|Their debt solutions expertise:||10 out of 10|
|Their customer service:||10 out of 10|
|Their speed of response:||10 out of 10|
|Overall Company Rating:||10 out of 10|
|Insolvency Practitioner Ratings|
|The quality of IVA proposal:||9 out of 10|
|Overall Insolvency Practitioner Rating:||10 out of 10|
|partner was a carer for his mum for several years and i was working full time -- so had 3 lots of money coming in -- then partner mum went into a home and he couldnt get a job -- so was living just of my money -- which was difficult -- so started getting credit cards to help pay of the bills -- then another one then another one -- partner then did get a job -- and we got a loan to pay of the credit cards -- unfortently the firm we worked for got made redundant so back to me paying the bills -- and then we ran out of money so started using the credit cards again -- as well as paying of the loan --- we could never catch up with what we were paying with all the interest that went on -- partner was working in between but only with an agency and wasnt regular money ==|
|My interaction with the company:|
|Why I gave the ratings I did:|
|i gave them 10 out of 10 cause they were excellent in everything - and was easy to talk to and sort problems out - and the paper work was sent back at a reasonable rate of time -- usualy about a week later|
|One thing they did - which really impressed me:|
|when rang always spoke to someone different -- but you didnt have to go over your case history --- was just as if you were dealing with the same person over and over again|
|One thing they did - which I felt could be improved:|
|we have gone through the iva -- and pay of the debt over the next 5 years or so --- i have learnt credit cards are not the solution to getting extra cash ----|
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- Debt Free Direct
They took a lot of pressure off of me at a very very bad
time in my life. For this I am very greatf...
Review from M21, 26-Jun-2010
How efficient they were they made me feel like a big weight had been taken off my shoulders
Review from Diane , 27-Jun-2010
Sent someone to collect all the documents and go through them with me, in case there were any proble...
Review from BS, 26-Jun-2010
The customer service team are very helpful and you can understand them well.
Review from Em, 28-Jan-2010
they kept in touch and were freely available!!
Review from Paul C, 25-Jun-2010
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