Review from DJH (1157 views)

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Review of: IVA Advice Company
Review date: 30 July 2009
Insolvency Practitioner who handled case: Susan Clay
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
 
Speed of response
No of days to make a decision after I spoke to IVA company: 14 days
Weeks to IVA proposal after decision made: 10 weeks
Weeks to IVA accepted/rejected after decision made: 12 weeks
 
IVA Company Ratings
Their debt solutions expertise: 9 out of 10
Their customer service: 10 out of 10
Their speed of response: 9 out of 10
Overall Company Rating: 10 out of 10
 
Insolvency Practitioner Ratings
The quality of IVA proposal: 10 out of 10
Overall Insolvency Practitioner Rating: 9 out of 10
 
My circumstances:
We are a married couple in our thirties, 90k of debt, with 30k of equity in our property. We are both educated, hardworking people but became too reliant on credit, and ended up robbing Peter to pay Paul. We found we began using credit due to the additional expense of having 3 children, and the loss of one income. We also carried on with our lifestyle as before, even though we had less money coming in.
My interaction with the company:
The IVA Bureau were always very helpful and knowledgeable. Our proposal took longer than usual due to a family debt which caused a few problems, but otherwise they were very quick off the mark, and keen to help. They discussed all the other options and I trusted their advice on all matters. We felt much better after talking to them, and realised that we were not the only people in this situation.
Why I gave the ratings I did:
Because their service was faultless, and I would not hesitate in recommending them to friends or family if the need arose. Many Thanks to Angela, Melanie, Tom and Sue for their help and advice.
One thing they did - which really impressed me:
They worked very hard at getting the monthly budget planner just right, in making sure that we had enough to live on, which is after all the most important part!
One thing they did - which I felt could be improved:
The administration at the beginning of the process seemed to take a lot of time. 
Other points
We have only just begun our IVA, so time will tell. We are certainly looking forward to the future, and managing without credit. We hope to never have a credit card ever again, as long as we live! Our IVA was extended to 72 months at the Chairmans meeting, although we felt this was fair in the circumstances. Our dividend was agreed at 24p in the £, but we do have an equity clause, in year 5, so not sure how much they will get back from that. Hopefully we have learnt our lesson, and can move forward in the knowledge that we will be debt free at the end of the process.

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Reviewer quotes

  • IVA Advice Company
We like the way they explained each and every move which was a great credit to them and they made us...
Review from Badminton1965, 07-May-2011
Sympathetic to my situation.
Review from D, 20-Oct-2011
Everyone was non judgemental and so patient
Review from Nepensioner, 07-Nov-2010
Always rang or emailed when they said they would.
Review from DebtNoMore, 07-Aug-2011
Always did what they said they would!!
Review from Ali, 06-Nov-2007

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